Privacy Policy

At Onyx Community Care, we are committed to ensuring the confidentiality and privacy of the personal information of our clients. This Privacy Policy (Policy) outlines how we acquire, utilize, store, and disclose the information we collect from people accessing our services. We adhere to the requirements and principles of applicable regulations and privacy laws including the APPs or Australian Privacy Principles and the NDIS Act of 2013.

1. Personal Information Collection

We collect only essential personal information, which is important for the provision of our services. It might involve, but is not limited, to the following:

• Personal identifiers, contact details, and names
• Medical history and health information
• NDIS plan details
• Support goals and requirements
• Information acquired from third-party healthcare professionals or service providers

Personal information might be collected through various channels such as online forms, email communications, telephone conversations, and face-to-face interactions. We consider reasonable steps to make sure the collected information is up-to-date, complete, and accurate.

2. Use of Personal Information

Your personal information is used for the purpose of offering our NDIS services and supporting the goals and needs of our clients. It may involve:

• Processing payments and invoices
• Communicating with clients
• Delivering therapeutic interventions and supports
• Facilitating access to community activities and resources
• Creating personalized support coordination and care plans

We might also use your personal information for any purposes that will enable us to accomplish the above-identified goals.

3. Disclosure of Personal Information

We might disclose information to different third parties including:

• Regulatory and legal authorities when required by law
• Payment processors and financial institutions for the objective of processing payments
• Service providers and healthcare professionals involved in the provision of therapies and supports
• Government agencies and NDIS for the purpose of auditing, compliance, and plan management

We take all reasonable and effective steps to make sure third parties receiving personal information from us are bound by different confidentiality obligations.

4. Storage and Security of Personal Information

At Onyx Community Care, we consider the security of personal information critical and use adequate measures to secure it from unauthorized alteration, misuse, loss, or access. These measures generally involve procedural, electronic, and physical safeguards such as regular monitoring, firewalls, encryption, access controls, and storage systems.

We retain personal information until we have fulfilled all the purposes such as delivering personalized care or as needed by the law. Whenever personal information is not required, reasonable steps are taken to securely dispose of it.

5. Access and Correction

Our clients and users have the right to request and correct their personal information acquired and held by us. We will respond to these requests timely, subject to any exceptions or legal limitations. To correct or access personal information, people and users should contact our team using the contact details offered on the website.

6. Changes to the Privacy Policy

This Privacy Policy might be updated from time to time to reflect different changes and alterations in our legal requirements or practices. The most current version will always be available on the website and encourage all our users to review it from time to time.